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KFarrelly
KFarrelly
Known Participant
July 11, 2023
Answered

Robohelp 2022 trial shows false 'expired' message

  • July 11, 2023
  • 2 replies
  • 458 views

I installed RH 2022 trial yesterday. The splash / home screen opens up okay, but then I get a message that my trial has expired, and the app closes. It was my first day using the trial so the message is incorrect. Anyone have this issue and know of a fix for it? I started a chat with Adobe and the chat got interupted. I started another chat and then was told I could have the original person call me back. While I wait for the call, seeking advice here.

    This topic has been closed for replies.
    Correct answer Jeff_Coatsworth

    Try contacting the RH folks direct - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

    2 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity ExpertCorrect answer
    Community Expert
    July 11, 2023

    Try contacting the RH folks direct - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

    KFarrelly
    KFarrellyAuthor
    Known Participant
    July 11, 2023

    Thank you for that other email. I sent to them and there weren't sure of the cause (possibly an older trial being picked up, but last trial I explored was 2019 or 2020). I also had tried this the trial on a virtual of my laptop (which I don't think was the cause of issue since I run my current RoboHelp there). I downloaded a new trial directly onto laptop itself, got the activation email, and the trial works. 

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 11, 2023

    I have never heard of that happening. Sorry but you will have to wait for Adobe to get back or start the conversation again.

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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    KFarrelly
    KFarrellyAuthor
    Known Participant
    July 11, 2023

    Thanks. I also emailed their techcomm@adobe.com address yesterday and restarted the chat once. Yes, will have to try again I guess 😞  Sharing image of the message I got on first attempt of using trial.

     

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