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Question

RoboHelp 2022: unable to publish webhelp

Forum|Forum|1 year ago
June 25, 2024
4 replies
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I have upgraded a RoboHelp 2017 project to RoboHelp 2022. I'm trying to get a webhelp output from the 2022 version. I have generated the required presets etc. Publishing the webhelp gets stuck on rhlog.txt file:

I tried pubilishing with the Republish All option so it wouldn't write the rhlog but get an invalid destination path error:

I've set Server Type to File System as the help project is local (on my Windows laptop) and not on any external server.

Any ideas what might be the issue or what I'm doing wrong?

Thanks in advance!

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Peter Grainge

Community Expert

Hopefully you have chosen a frameless template as they can be customised more easily and are where future development is focussed.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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A

Amebr

Community Expert

Okay, you need to read Peter's Upgrading from Classic page as there are fundamental changes to the way things are done.

https://www.grainge.org/RoboHelp_Tour/rh2022/introduction/upgrading.htm

Most importantly, everything you want in the output must be be in the toc (i.e. baggage files) and marked as hidden in the toc. So that will most likely be why files you used to have the in the output are now missing.

Secondly, depending on how CSH has been done, your developers will most likely need to update the application as the URLs are differnt from webhelp

https://www.grainge.org/RoboHelp_Tour/rh2022/outputs/calling_csh_help.htm

Finally, I'm not sure what workflow you are using - it sounds like you are not using the Generate option. You absolutely have to, as this is what creates the output with your changes in it.Publish will only copy your old output without any new or updated content.

Anyway, read those two toics and come back with more questions once you've had a chance to understand the changes.

anul5157325Author

Participant

Thank you for the tips and links! I clearly did not understand how the tool had changed from the previous version. I started from scratch and am now able to generate the output I need. Working with the developers now to get the Online Help working from the UI, but hopefully this issue is now solved. Thanks again!

Peter Grainge

Community Expert

If you only need the output locally, why are you publishing? All publishing does is copy the folder to which you generated to another folder using the various publish options.

The only reason would be because generating trashes the content of the target folder whereas publishing does not. If you have additional files that you don't want to be deleted, then you would publish but not otherwise.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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anul5157325Author

Participant

I need to get out a context-sensitive webhelp that is integrated into the product's UI. I have two output versions based on conditional tags going in two different destination folders. When I change the output folder and select the appropriate conditional tags, the new RoboHelp asks to save a preset. The preset then replaces all the contents in the desctination folder and it's missing all the java script etc files that are necessary. The only options I have is Generate Preset, View Output and Publish and the first one does not create the output I need.

With Publish, I managed to get out the full output once but it didn't apply the conditional content without setting the preset, and now the Publish option keeps getting stuck.

A

Amebr

Community Expert

Just a note that webhelp no longer exists in RH2019 New UI and newer. Your webhelp will have been converted to HTML5 output. The name of the output preset won't have been changed as it's just a text string that could be anything, but the actual output type has been. (You can tell by the icon which is a shield with a 5 in the centre).

Regarding the error message, it's saying the destination path has something wrong with it. Check the path doesn't have any weird characters, and the location actually exists.

anul5157325Author

Participant

I've checked the path multiple times and tried copying the project to a different location and updated the paths accordingly but still get the same error with Republish All. And without Republish All, it gets stuck on the rhlog.txt file. Generate Preset replaces all the previous contents in the destination folder.

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