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A
Anonymous
February 5, 2008
Answered

RoboHelp 6 and 7 when used on Windows 2003.

  • February 5, 2008
  • 5 replies
  • 604 views
Hi:

I read that the latest version of RoboHelp (RH7) does not work on Windows 2003. See http://www.adobe.com/products/robohelp/productinfo/systemreqs/ for RH7's OS requirements. RH7 is certified for Vista, XP and 2000; but not 2003. Isn't that surprising? Does anyone know what are the issues with using Windows 2003 and RH7?

Surprisingly, the online help for RH6 says RH6 is certified on OS Windows 2000 SP4 and later which means Windows 2003 should be supported. In that case, why should a later version (RH7) drop support for it?

I ask because we are facing several performance issues using RH6 on Windows 2003 (we just upgraded from Windows 2000). It takes a long time to do just about anything in WebHelp (for RH6). Our project is huge and uses Visual SourceSafe for version control. We didn't have any such problems using RH6 on Windows 2000.

Thanks,
Kutra
    This topic has been closed for replies.
    Correct answer RoboColum_n_
    Kutra. Do you mean Windows Server 2003? If so, you can't use RH6 or any other version from a server.

    5 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 5, 2008
    It's just RH7 that you use to create the topics that cannot be run on a server. RoboHelp 7 Server must be run on a server.

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    H
    hughbetcha
    Known Participant
    February 5, 2008
    I'm a little confused. We recently purchased RoboHelp 7 installed (on my computer with XP) and RoboHelp 7 Server that is running on Windows Server 2003 R2. Are you saying that I can't run it on this server? I am getting errors when I try to publish, so not sure if it is due to this.
    A
    Anonymous
    February 5, 2008
    Thanks guys, for your responses. It was Windows Server 2003.
    RoboColum_n_
    RoboColum_n_Correct answer
    Legend
    February 5, 2008
    Kutra. Do you mean Windows Server 2003? If so, you can't use RH6 or any other version from a server.
    RoboColum_n_
    RoboColum_n_
    Legend
    February 5, 2008
    There must be a time lag out there in cyberspace. I trod on your toes 17 minutes ago Peter and only just realised it
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 5, 2008
    Windows 2003 is a server operating system. RH7 is not designed to work from a server.

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