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codeMonkey123
Participant
September 3, 2010
Question

RoboHelp 7 Context-Sensitive issues with various browsers

  • September 3, 2010
  • 9 replies
  • 1644 views

I am developer working on setting up context-sensitive help for our web application.  We are using RoboHelp 7.  I have created a map file which has been imported into RoboHelp by one of our doc writers.  All (or nearly all) topics were mapped and the help was recompiled and sent back to me.  I have made (what I believe are) all necessary changes to our web application to properly access online help, but the behavior I am seeing is not quite right.

Here is the behavior I ma seeing:

When I launch Online Help In Firefox 3.6...

...a new tab opens and I notice that the correct topic briefly appears in the tab's content frame.  However, it immediately switches back to the main chapter topic.  In the TOC frame the chapter is not expanded.  I do notice that I can click on the browser's Back button, which expands the TOC topic I am on one level at a time until it finally reaches the original topic that briefly displayed.  It appears that some piece of help code is telling the browser to switch from the original help topic to the main chapter and contract the TOC as soon as it is loaded.

When I launch Online Help in Internet Explorer (6 or 7)...

...I observe the same bevahior as described above for Firefox 3.6, EXCEPT 1) a new window opens instead of a new tab (in IE6 there were no tabs), and 2) I CANNOT click on the browser's Back button to go to the desired sub-topic.  The page just sits at the chapter's main help topic and the TOC is not expanded.

When I launch Online Help in Google Chrome 5.0

...a little pop-up window pops up and its contents are completely blank.  I suspect that this is a result of the RoboHelp_CSH.js file not recognizing the Google Chrome browser and thus doing nothing.  I am less concerned with Google Chrome than the other browsers.

To utilize RoboHelp's online help, I have downloaded the RoboHelp_CSH.js javascript file and have included it with our web application.  I have, during my troubleshooting, also updated it per this form topic: http://forums.adobe.com/message/2334770.  This version of the RoboHelp_CSH file still not did resolve my issue.

Any help with this would be greatly appreciated!

Thanks in advance,
Mark

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    9 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    September 5, 2010

    When I launch Online Help In Firefox 3.6...

    That sounds like Item 8 at http://www.grainge.org/pages/authoring/browsers/browsers.htm

    When I launch Online Help in Internet Explorer (6 or 7)...

    Are you viewing locally and is the yellow information bar showing? If so authorise Active X. Your author can apply the Mark of the Web or you can set your IE to allow Active X to run in Advanced settings.

    If that is the cause, it does not happen when the help is on the server.

    When I launch Online Help in Google Chrome 5.0

    First Google is not a supported browser but more likely the problem is some security changes made by Google.

    See these posts.

    http://groups.yahoo.com/group/HATT/message/76507


    http://forums.adobe.com/message/3011047#3011047

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    codeMonkey123Author
    Participant
    September 17, 2010

    Hi Peter,

    Thank you very much for your reply.  Item 8 at http://www.grainge.org/pages/authoring/browsers/browsers.htm definitely deals with the issue I am having, but when I apply it the TOC still does not expand.  I tried applying the fix suggested in Item 11, to no avail.  Is there something else I should set to ensure that the TOC properly expands?

    Thanks again.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    September 27, 2010

    I've been away for a while. Is this now resolved?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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