RoboHelp 7 Html

Forum|Forum|17 years ago
September 1, 2008
14 replies
922 views

When attempting to open Adobe RoboHelp 7 Html, I get the following error message:

"RoboHelp HTML Application has encountered a problem and needs to close."

What is the problem?

Thank's

Barbara

HTML

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A

Anonymous

Ok, sorry!

This is a new installation (It's an evaluation copy) and I never used RH HTML because it crash every time.
I open it from Start menu.

My OS is Windows XP SP3

Regards

Peter Grainge

Community Expert

Yes but is that when you open RH HTML from the Start menu or when you double click a projects xpj file in Windows Explorer?

Is this a new installation that has never opened properly or one that has worked and has now gone wrong?

If it is a new installation, did you purchase the full version or an upgrade? Did you uninstall the old version first.

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A

Anonymous

Hi,
It's just only when open RH Html.

RoboHelp for Word works fine!

Thank's

Peter Grainge

Community Expert

Welcome to the forum.

No idea based on what you have told us. Is this when you just open RH or when you open a specific project?

If it is the latter, then create a copy in Windows Explorer, then delete the CPD file. Then try to reopen the project.

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