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T
Trevor00000
Participating Frequently
November 21, 2012
Question

RoboHelp 8 and Chrome

  • November 21, 2012
  • 2 replies
  • 3269 views

We're using RoboHelp 8 to create html help files. These files reside on our server. Context-sensitive help is displayed by calling RH_ShowHelp().

In IE and FF, calling "RH_ShowHelp(0,'/help/help.htm>NoNavPane', HH_HELP_CONTEXT, 102)" opens a new window displaying the appropriate context-sensitive help page.

In Chrome, the same RH_SHowHelp call opens a new window with no content - url bar has "about:blank".

Is there a workaround for this issue in RoboHelp 8?  If not, is the problem corrected in later versions of RoboHelp?

Thanks in advance,

Trevor.

This topic has been closed for replies.

2 replies

A
Anonymous
November 22, 2012

We use Chrome here with RH8 but you have to start Chrome with an allow access statement:

For example:

c:\blahblah\chrome.exe" --allow-file-access-from-files

We found if not the navigation panel is blank...

T
Trevor00000Author
Participating Frequently
November 22, 2012

Thanks for the response.

As I understand it, the --allow-file-access-from-files command line switch resolves a problem accessing local files, not files that reside on the server. In my situation, the help files on the web server.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
November 22, 2012

Just clarifying:

Which flavour of help? CHM or WebHelp?

Where's the server? LAN or Web server?

T
Trevor00000Author
Participating Frequently
November 22, 2012

Hi, thanks for the response.  It's not CHM  - the help files are HTML.  The files are on the web server.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
November 22, 2012

So you're making WebHelp and placing it up on a web server - hmm..you shouldn't be running into any issues with Chrome's insane security paranoia change that they did a couple of years ago - that's the "local files access" thing mentioned in the other post. Are you all patched up on the latest RH8 version? You might try upgrading a copy of your RH8 project with the RH10 trial and see if that has any effect. Remember to do it on a machine that's not already running RH - not good to mix production and test machines.

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