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October 19, 2011
Question

RoboHelp 8 crashes when clicking See Also tab of Design-Time Control Properties

  • October 19, 2011
  • 1 reply
  • 838 views

My project was previously in RoboHelp 7 and is a merged project. I copied a topic with see also buttons and want to edit the links. I right click the button and select Design-Time Control [name] Properties and click the See Also tab. RoboHelp crashes every single time. Error message:

EventType : BEX P1 : RoboHTML.exe P2 : 8.0.0.203 P3 : 4944f3bb
P4 : CLIENTMONTEREYDB.dll P5 : 8.0.0.203 P6 : 4944e14d P7 : 000016aa
P8 : c0000409 P9 : 00000000

One thing that is a little strange is that some of the buttons have Design-Time Control [object1] Properites and some have Design-Time Control [RelatedTopic] Properties, but all have the See Also tab.

If I insert a new See Also button using Insert > See Also, the menu choice is Design-Time Control [See Also] Properties and the tab is See Also. Click the tab and RoboHelp crashes.

If I insert a new Related Topics button using Insert > Related Topics, the menu choice is Design-Time Control [Related Topic] Properties and the tab is called Related Topics. Click the tab and RoboHelp does not crash.

I have a whole lot of these buttons I need to modify, so I'd appreciate if anyone knows of a solution to this problem.

Sample HTML for an offending button:

<!--Metadata type="DesignerControl" startspan

<object classid="clsid:A2F1FA63-C1E6-11d2-9140-006DC83B9955" border="0"

         id="object1" style="margin-top: 0px; margin-bottom: 0px; margin-left: 0px;

         margin-right: 0px;" align="bottom">

<param name="_Version" value="65536"  />

<param name="_ExtentX" value="1720"  />

<param name="_ExtentY" value="582"  />

<param name="_StockProps" value="13"  />

<param name="ForeColor" value="0"  />

<param name="BackColor" value="12632256"  />

<param name="UseButton" value="-1"  />

<param name="UseText" value="0"  />

<param name="ControlLabel" value="See Also"  />

<param name="UseIcon" value="0"  />

<param name="Items" value="ChgSubErrSeverity - see also$$**$$"  />

<param name="Image" value=""  />

<param name="FontInfo" value="Verdana,8,0,,BOLD"  />

<param name="_CURRENTFILEPATH" value="C:\DocsClassic\CARS-Maintenance\HelpSourceZip313\carsis\Changing_Submission_Error_Severity.htm"

  />

<param name="_ID" value="object1"  />

<param name="DialogDisplay" value="1"  />

<param name="Frame" value=""  />

<param name="Window" value=""  />

<param name="ChmFile" value=""  />

<param name="DisableJump" value="0"  />

</object>-->

<object

  classid="clsid:ADB880A6-D8FF-11CF-9377-00AA003B7A11"

    type="application/x-oleobject">

  <param  name="Command"  value="ALink,MENU" />

  <param  name="Button"  value="Text:See Also" />

  <param  name="Font"  value="Verdana,8,0,,BOLD" />

  <param  name="Frame"  value="" />

  <param  name="Item1"  value="" />

  <param  name="Item2"  value="ChgSubErrSeverity - see also" />

</object>

<!--Metadata type="DesignerControl" endspan-->

    This topic has been closed for replies.

    1 reply

    Captiv8r
    Legend
    October 19, 2011

    Hi there and welcome to our community

    What is your zoom setting? Is it other than 100%?

    Also, does the same thing happen in a totally new project or in one of the samples?

    Cheers... Rick

    Helpful and Handy Links

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    October 19, 2011

    Zoom setting is 100%.

    Interestingly, it does NOT crash in a new project if I create a new See Also button and click the See Also tab. That must mean some corruption in the upgrade to the new version.

    Captiv8r
    Legend
    October 19, 2011

    Hello again

    So we've narrowed it a bit. What about a new topic in the existing project?

    That should indicate whether it's a project specific issue or if the issue is at the topic level.

    Cheers... Rick

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7, 8 or 9 within the day!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks