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A
Anonymous
June 25, 2009
Question

RoboHelp 8 crashing with SQL Server Express error

  • June 25, 2009
  • 1 reply
  • 1973 views

RoboHelp 8 appears to start up and run, but then hangs after the project is loaded.

When I first recreate a project and open it in RoboHelp 8, I can work with it, and then generate it. Once the project has been generated, however, RoboHelp hangs and deletes numerous .html files from the source directories on my hard drive.

Error message:

The Event Viewer message says:

The SQL Server (SQLEXPRESS) service terminated with service-specific error 17051 (0x429B).

What I've tried so far:

Deleted the .xpj file and recreated the project by copying in an .xpj file from an earlier project. Project appears to run until after it's generated. Once it's generated, RoboHelp hangs and deletes .html files.

Deleted the .cpd file

Uninstalled and reinstalled RoboHelp 8

    This topic has been closed for replies.

    1 reply

    RoboColum_n_
    RoboColum_n_
    Legend
    June 25, 2009

    Hold on! You seem to have RH installed over a network. Is that correct? If so, not only is this against the licence agreement but I'm also not surprised you are running into problems. RH must be installed on a local PC. You can always backup your source files to a network drive if this is what you are concerned with.

    Read the RoboColum(n) for mutterings on RoboHelp, Technical Communication Suite and technical communication.

    A
    Anonymous
    June 25, 2009

    RoboHelp is not installed over a network. Technical Suite 2 is installed on my local hard drive with a fully legal, paid-for license.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 25, 2009

    I have a nagging feeling someone else reported a similar situation in the last month or so.

    Try some searching and see what you can find. Post back if no luck.

    See www.grainge.org for RoboHelp and Authoring tips

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