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dyrector
dyrector
Participant
April 15, 2010
Answered

RoboHelp 8 Freezes When Trying to Use Any Open Dialog

  • April 15, 2010
  • 1 reply
  • 1226 views

The title pretty well says it all. RoboHelp freezes when I try to use Open... from the Starter screen or File>Open or any other control that accesses the open dialog (i.e., the open/explore button on the Content Settings tab in the FrameMaker Document Settings dialog). I have to end the process in the Task Manager and restart RoboHelp. (Fortunately, the Recent Projects links work – except for Open..., of course.)

I discovered this when I had to restore links to moved FrameMaker documents. My installation is TCS2 running on Windows 7 32-bit; all updates to all TCS2 components and Windows 7 have been installed.

I tried an in-place reinstall of RoboHelp, but that didn't make any difference.

Any ideas?

Thanks,

John

    This topic has been closed for replies.
    Correct answer Amebr

    Maybe something went crazy and it thinks you have multiple monitors, and your dialog boxes are opening off the screen?

    Select File > Open, then do the following:

    Press Alt+Spacebar+M, then any arrow key.

    Waggle the mouse madly until the dialog box appears on screen, then left mouse click to drop it where you want it.

    (I assume this will still work in Windows 7, but don't have that version to try it out.)

    If you're having problems with all your dialog boxes, I think you'd have to access each dialog box and repeat to get them all in the right spot. Although I do remember something about a registry hack - I don't know if that affects all dialog boxes or just one/some. I think it was Rick who posted it originally, so he might remember and be able to answer that.

    Amebr

    1 reply

    RoboColum_n_
    RoboColum_n_
    Legend
    April 15, 2010

    Hi John and welcome to the RH community.

    I'd check that you have both of the 8.0.1 and 8.0.2 updates installed. Also ensure your RH source files are not located on a network drive. Bare in mind that whilst some users manage to run RH under Windows 7, others have reported problems. You should also note that Windows 7 is not an officially supported platform for RH usage.

    • Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.
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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 15, 2010

    RH8 is officially supported under Windows 7 32 bit.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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