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rwrich21
Inspiring
August 21, 2009
Question

Robohelp 8 index does not scroll

  • August 21, 2009
  • 1 reply
  • 1287 views

Good Morning

We have just install RoboHelp HTML 8 client and Server upgrading from RoboHelp HTML 7 and RoboEngine 4.0.

Everything is working fine except the index on the web site that we publish to. When we enter a character, the index list does not scroll.

When I look at the Wephelp Pro output locally it scrolls so the index works correctly. The index worked before we upgraded.

When we had Robohelp 5 and we had this problem the IT person would do something with the Natural langauge file and the problem would be resolved.

I thing RoboHelp 8 does not use a Natural Language file. 

What can I do to resolve this problem?

Below is what our system is made of:

RoboHelp HTML V8.0

Robo Source Control 3.1

RoboHelp Server V8.0

WebHelp Pro 5.50 (7.00.145)

    This topic has been closed for replies.

    1 reply

    R
    rwrich21Author
    Inspiring
    April 8, 2010

    Does script whidata.js control how the index button on RH 8 HTML load the index?

    Willam van Weelden
    Willam van Weelden
    Inspiring
    April 9, 2010

    Hi, afaik whidata.js controls the data in the index.

    The index is build by whibody.htm, whidhtml.htm, whiform.htm and whihost.js. Also, the index uses some scripts from utils.js and whhost.js.

    Whibody.htm displays the actual index entries.

    Has anything been changed on the server after upgrading?

    Greet,

    Willam

    This e-mail is personal. For our full disclaimer, please visit www.centric.eu/disclaimer.

    R
    rwrich21Author
    Inspiring
    April 9, 2010

    I am looking at the files you listed now.

    I now understand the connections but 

    I am not a java programmer so I still can not figure out the

    problem. 

    My best guess is that the cagent is null because the highlight message is what I am getting and nothing happens.

    </style><script src="/robohelp/robo//server/resource/mr_ndx_agt.js" language="Javascript">function doNothing1() {}</script><script src="/robohelp/robo/server/PAID_DOCS/projects/PAID/whlang.js" language="javascript">function doNothing2() {}</script><script src="/robohelp/robo/server/PAID_DOCS/projects/PAID/whmsg.js" language="Javascript">function doNothing3() {}</script><script src="/robohelp/robo/server/PAID_DOCS/projects/PAID/whproxy.js" language="Javascript">function doNothing4() {}</script><script language="javascript">
      function fnInitData()
      {
        var cAgent = new CAgent;
        if( cAgent != null )
        {
          cAgent.m_strURLPickup = "/robohelp/server?area%3Dpaid_docs%26wnd%3DPAID%7CPAID%26tpc%3D%2Frobohelp%2Frobo%2Fserver%2FPAID_DOCS%2Fprojects%2FPAID%2FDepartment_Of_Veterans_Affairs.htm%3FRINoLog28301%3DT%26ctxid%3D%26project%3Dpaid%26mgr%3Dagm%26js%3D1%26agt%3Dndx&type=pickup";
          cAgent.m_strURLRequest = "/robohelp/server?area%3Dpaid_docs%26wnd%3DPAID%7CPAID%26tpc%3D%2Frobohelp%2Frobo%2Fserver%2FPAID_DOCS%2Fprojects%2FPAID%2FDepartment_Of_Veterans_Affairs.htm%3FRINoLog28301%3DT%26ctxid%3D%26project%3Dpaid%26mgr%3Dagm%26js%3D1%26agt%3Dndx&type=chunk";
          cAgent.m_nCountRequest = 64;
          cAgent.m_nCountTotal = 422;
          cAgent.m_strFrameRight = "bsscright";
         cAgent.m_strIndexLoading = "Loading Index...";
          window.m_cAgent = cAgent;

           cAgent.Init();

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