Inspiring

Question

RoboHelp 8 - slow performance

Forum|Forum|17 years ago
March 29, 2009
7 replies
5801 views

I am working with RoboHelp 8 and it is working very slowly.
It opens up slowly and sometimes one topic takes over 10 seconds to open up.

I upgraded the projects from RoboHelp 6.

Working in a local directory made no difference.

Any suggestions?

Thanks,
Debbie

HTML

This topic has been closed for replies.

J

Jochem van Dieten

Inspiring

I am locking this thread while I am sorting out the abuse reports. The language and attitude being shown here by some are definitely over the limit. I don't think I wil be opening this thread again as I see very little value in continuing this.PM me i you want to argue otherwise.

A

Anonymous

I have read everyone's suggestions but still have a problem. I have checked for updates and am now at 8.0.2. The slow problem I'm having is not with the opening of files, which isn't as fast as I would like, but isn't too bad. Instead, when I type anything there is about a 1/2 second delay between what's typed on the keyboard and what appears on the screen. Because of the delay, you have to wait constantly or you make corrections to the wrong place. Is anyone else having this problem?

RoboColum_n_

Legend

You say working locally made no difference which seems to imply that you were not running locally. You may have a corrupted project as a result. Try deleting the project's CPD file. If that doesn't work, you may be best checking out the information at this link.

Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.
Follow the RoboColum(n) on Twitter

D

dasq

Participating Frequently

Thanks for your good intentions.

Unfortunately I am not running RH8.02 locally and I have already tried the deletion of the CPD file which has not improved a thing. The fact is that RH8 (up to 8.02) is a speed hog and Adobe has failed at correcting this ridiculous flaw. For this reason I have decided to trash RoboHelp altogether as I'm about to port all my help files to WordPress. Adios Adobe!

Thanks anyway for your kind (but dubious) intentions, although I'm rather surprised that Adobe keeps offering the same bad solutions to redundant questions regarding a very bad speed problem which is not about to go away.

Obviously, this attitude is absolutely UNACCEPTABLE.

Cheers,

-Dasq

++++++++++++++++++

Date: Thu, 28 Jan 2010 08:59:34 -0700
From: forums@adobe.com
To: dasq@hotmail.com
Subject: RoboHelp 8 - slow performance
You say working locally made no difference which seems to imply that you were not running locally. You may have a corrupted project as a result. Try deleting the project's CPD file. If that doesn't work, you may be best checking out the information at http://www.grainge.org/pages/authoring/opening/opening_projects.htm.

----
Read the http://notcolin.wordpress.com/ for a tips, tricks and musings on the Technical Communication Suite products.
Follow the RoboColum(n) on http://twitter.com/robocolumn

>

A

Anonymous

Hello,

I applied the fix suggested by Julian McGirr and published on Peter's website

http://www.grainge.org/pages/authoring/rh8/using_rh8.htm (see "RH8 is slow opening topics in the WYSIWYG editor").

It made a huge difference. I am very grateful to Julian for posting this suggestion!

Thank you!

Nancy

.

D

dasq

Participating Frequently

Thank you BagBalm!

After so many days, you were the first one to actually post a link to http://www.grainge.org which was referred to so many times.

A new comer.

Peter Grainge

Community Expert

My first post in the thread did tell you where it could be found on my site and my signature has a link to the site. See below.

See www.grainge.org for RoboHelp and Authoring tips

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

D

DominiqueMS

Known Participant

Hi all,

After ten days of testing and trying to figure out what's wrong, in 3 minutes I solved the problem by applying the solution found on Peter Grainge's Website. At last!

Topic opening is now instantaneous and Robohelp is much faster on the whole.

Hopefully an update will soon integrate this.

Good day to all and many many thanks to Julian McGirr for finding what was wrong and providing so simple a solution, and to Peter for making it public.

Dominique

Peter Grainge

Community Expert

See Using RH8 on my site.

I have been emailed by another user with a solution. It is not verified so you use it at your own risk.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

G

gsmichaels

Known Participant

I have been experiencing significant wait times when opening or saving RH8 files from the C: drive. (Am also working with RS, located on the network, to which I check in frequently.)

I am wondering whether the solution proposed by Julian McGirr and published on Peter's website has been "verified," and is known to be safe? I have found the BaseCSS.DLL, referenced in McGirr's solution in my C:\Program Files\Adobe\Adobe RoboHelp 8\RoboHTML folder.

Many thanks

glennito

Peter Grainge

Community Expert

In this context "not verified" means that the solution has not been through Adobe's testing so it is not an official solution. Even if it had been, bugs in any software mean that ultimately nothing can be 100% safe. With that said, nobody has reported that it has done any harm.

Sorry, but it has to be your call.

See www.grainge.org for RoboHelp and Authoring tips

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

D

DominiqueMS

Known Participant

Hi Debbie,

I encounter the same problem and posted about it a few weeks ago.
See the following thread where you can find information on the tests you could carry on to try and locate the problem:

http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?catid=449&threadid=1427430

Unfortunately, all tests I have made have given me no clue what's happening. The Adobe guys have looked at my projects via Peter Grainge, but they have not found the culprit. It seems there is an issue with my css, although they acknowledge this should not be problem.

You can fill in a bug form - if several of us report this problem, it should be taken ito account :

http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38

I'll let you know if I find a solution.

Dominique

RoboColum_n_

Legend

Hi Debbie.

I know you said that "working in a local directory made no difference" but it sounds like you are ignoring one of the major rules of RH. If you run over a network it is almost certainly cause you problems as part of every RH project is an Access DB. These are known to have problems when run over a network. By all means back up to a network drive but you'd be best advised to create a local directory for your source (e.g. C:\RH). Quite apart from the possibility for corrupted project files you should find the project runs a lot more quickly. If this does not solve your problem, close the project, locate and rename the projectname.cpd file and then reopen the project.

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