Participating Frequently

Question

Robohelp 8 Webhelp Output cannot be viewed in IE 10

Forum|Forum|12 years ago
June 8, 2013
2 replies
3119 views

Hi,

I have used Robohelp 8 to create help file. The webhelp output can be perfectly seen in IE 7 OR 8. However, in IE 10, when the start page in the webhelp folder is cliked, the TOC is opening but the topics are not getting displayed in the right pane. When we click a topic from the TOC pane, no topic gets displayed. Please suggest a solution ASAP, as we have sent the help to a client. They are are facing an issue with the help. We have to fast fix this problem to avoid an escalation. Please respond with a fix to this problem. Please note we have used Robohelp 8 and viewing the webhelp output in IE 10.

This topic has been closed for replies.

S

SteelcaseMark

Inspiring

I applied Adobe's fix and it works in IE 10, but breaks in IE9! We have told our customers not to install IE10 for a variety of reasons not related to the online doc, but customers being customers, they go ahead anyway. So I am stuck. Is there a way to make RoboHelp 9 output work in both IE9 and IE10?

Jeff_Coatsworth

Community Expert

Go with the flow & upgrade to RH10?

S

SteelcaseMark

Inspiring

I've been trying to for 2 weeks, but corporate purchasing wheels turn slow. Production build on Monday. No time.

Captiv8r

Legend

Hi there

It could well be that you need to upgrade RoboHelp. This is because when new versions of RoboHelp are released, there are also typically new versions of browsers to accommodate. And likely RoboHelp 8 output has no clue what to do with IE10 because it didn't exist at the time RoboHelp 8 was created.

I'd download an eval version of RoboHelp 10 and test. If things then display just fine in IE10 you have your answer.

Cheers... Rick

T

tanima_royAuthor

Participating Frequently

I have come acoss issues being reported in adobe forums that webhelp output cannot be viewed in IE 10. Fixes are provided for Robohelp 10 @http://forums.adobe.com/community/robohelp/robohelp_webhelp?view=discussions where we are given a link with the fixes @.http://helpx.adobe.com/robohelp/kb/help-visible-using-win-8-ie.html but no fixes are available for robohelp 8. Please provide a similar fix for robohelp 8

Request the adobe development team to get back ASAP as we do not have the timeframe to upgrade to robohelp 10.

Willam van Weelden

Inspiring

Adobe only supports the latest version of RoboHelp. Therefore I've created a custom patch based on Adobe's changes. See http://www.wvanweelden.eu/tags/patch for a patch for RH8 and RH9.

Note:These patches are made by me. Adobe does in no way supports these patches and cannot answer questions about them.

Greet,

Willam

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded