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Kevin Elmore
Known Participant
October 27, 2011
Question

RoboHelp 9.0.1 took 10 minutes to open

  • October 27, 2011
  • 1 reply
  • 763 views

Our group finally applied the 9.0.1 update. When I first opened RH, it took about 10 minutes before it comes up. One of our other developers said that it took her 3 minutes to open hers, but when I went over to check, she was able to bring it up right away. Then I went to mine and opened it; it opened right away. I can't say what went on with her machine, but I can say that mine started opening right away after I had opened up a project. Before then, it was just slow to open, hanging on the splash screen for so long that I had thought it froze up.

I had the intention of telling our IT department that it might be a corrupted install. Now that it's opening just fine, I'm not sure what to tell them. I guess I'll tell them that the install works fine, but I want to check the community to see if this has happened to others or if I should be concerned about anything.

Kevin

    This topic has been closed for replies.

    1 reply

    Willam van Weelden
    Willam van Weelden
    Inspiring
    November 2, 2011

    Hi,

    Perhaps RoboHelp needed to recreate the CPD. If you're on a machine that's no so speedy, it may take a while. When the CPD is created, the project can be opened much faster. Other than that, is the project located on a network drive? If so, move it to your local as project on network drives are begging to be corrupted. (And take a lot longer to open,)

    Greet,

    Willam

    K
    Kevin ElmoreAuthor
    Known Participant
    November 2, 2011

    Thank you for the response, Willam.

    This isn't even related to a project. The delay was happening just by opening RoboHelp. I didn't even get as far as trying to open a project.

    There seems to be nothing wrong with it now. I was just wondering if that was typical. It sounds like it might just be a fluke with our setup.

    Kevin

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    November 2, 2011

    Sounds like a damaged install. Try stripping it all off & reinstall.

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