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J
Jusnatters
Inspiring
May 3, 2016
Question

Robohelp 9

  • May 3, 2016
  • 2 replies
  • 395 views

Hello there,

I am currently using RH 9.  We have numerous homes for our eManual.  We publish using Web Pro, and also generate the .htm file to a websit

The project that is published to the server does not have scroll bars when using the search option.  The results of the search produce many options however I can't get to the bottom of the search as there are no scroll bars however, if I open the project on the server with Google Chrome the scroll bars appear.

I don't see this problem when it comes to opening the project not published on the server.

Can anyone help me with getting those scroll bars on the project published to the server using IE?

Thanks

    This topic has been closed for replies.

    2 replies

    J
    JusnattersAuthor
    Inspiring
    May 12, 2016

    Thanks Peter,

    We have RH server installed, but we also publish as webhelp for those employees that do not have access to our intranet where we house our project.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    May 13, 2016

    So which output on which server has the problem?

    See www.grainge.org for RoboHelp and Authoring information

    @petergrainge

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    johndaigle
    johndaigle
    Legend
    May 13, 2016

    In addition to what Peter mentions, you would want to make sure you have installed all the latest updates for both RoboHelp 9 and whatever version of RoboHelp Server (especially the update link shown below.)

    1. Adobe - Support : RoboHelp Support Center : Service Releases
    2. RoboHelp Server Update 9.0.1 is here ! – TechComm Central by Adobe

    Thanks

    John Daigle

    Adobe Certified RoboHelp and Captivate Instructor

    Evergreen, Colorado

    www.showmethedemo.com

    John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    May 6, 2016

    You are using a very old version so variations in how the help works in different browsers do not surprise. Indeed, it is highly likely it will not work to an acceptable level in some browsers.

    You say you are using WebHelp Pro. Does the server have RoboHelp Server installed? If not, you should be generating WebHelp (not WebHelp Pro).

    See www.grainge.org for RoboHelp and Authoring information

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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