Robohelp 9 Adobe Air Browser Based Help not rendering on IIS Server 7.5

Forum|Forum|13 years ago
June 12, 2012
1 reply
1470 views

Hello everyone,

I'm having an issue where the output (Adobe Air browser based help) is not rendering properly on the IIS Server 7.5 that it is published to.

I have updated the icons in the skin, and when viewed locally the site works fine. When it is published to the webserver the new icons do not show up, and the banner does not render in the new color. The site is using the unipane adobe air browser based help template.

I've had the dev team restart the webserver twice, and for some reason the flash object simply won't update.

Anyone else see this before?

Thanks,

Jerry

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Peter Grainge

Community Expert

See http://www.grainge.org/pages/snippets/snippets.htm#air

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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J

jmwarren2012Author

Known Participant

Thanks Peter,

I checked the option, and republished, but no change in the issue. Viewed locally everything renders correctly, but when viewed from the webserver it is incorrect. I even deleted everything in the web directory to ensure nothing was there before publishing. I'll see if I can get them to restart the server again to see if it takes effect.

Thanks again,

Jerry

Peter Grainge

Community Expert

I'm thinking Item 2 is what you should be looking at, not Item 1.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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