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A
Anonymous
November 8, 2013
Question

RoboHelp 9 and IE10

  • November 8, 2013
  • 1 reply
  • 444 views

I created an HTMLHelp project using RoboHelp 9 that is housed on a server here at the office. Users use a link to access the server and the help file. I am finding that the online help works fine on IE8, IE9 and Firefox...but does not work with IE10 (links within the help...whether on the TOC, Index or Search just take the user to a blank page).

It does work with IE10 when in compatibility mode...but unfortunately our software does not work properly when IE10 is in compatibility mode.

Does anyone know of a way to make online help projects created with RoboHelp 9 work with IE10...or do I need to upgrade to a newer version of RoboHelp?

Thanks in advance.

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1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
November 8, 2013

This a .chm file you’re creating or WebHelp? The answer may be the same – I’ve found that I’ve had to add the local LAN server to IE10’s list of Trusted Sites in the format of “file://server_name”

A
Anonymous
November 8, 2013

Thanks for the reply, Jeff.

Apologies...should have mentioned this was WebHelp. I did try to add the OLH's server to the list of trusted sites...but it didn't seem to make a difference.

It is really strange...the OLH initially displays without a problem and the welcome page displays just fine. I can see the TOC, the Index...I can do searches. However, once I click on another topic in the TOC or click on an index entry or click a search result, the area that shows the topic just goes blank. There is no error. It just doesn't display the topic.

The only workaround I see is to display the blank page and then right-click and select Encoding and then either Western European or UniCode UTF-8 and the topic displays. However, if I click the TOC for that very same topic that is now displaying, it goes blank until I select the Encoding option again. Very weird.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
November 8, 2013

Try this solution too - http://forums.adobe.com/message/5765240#5765240#5765240

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