Skip to main content
C
caunderwood08
Participating Frequently
July 20, 2020
Question

RoboHelp 9 APPCRASH

  • July 20, 2020
  • 12 replies
  • 180 views

I have a project that has been used for years and now suddenly I get an error once it attempts to load the project.  I am on Windows 7 and it is RoboHelp 9.  Any ideas?  Losing this file will be devastating.

 

Problem signature:

  Problem Event Name:                    APPCRASH

  Application Name:                         RoboHTML.exe

  Application Version:                       9.0.2.271

  Application Timestamp:                 4ede0156

  Fault Module Name:                      ntdll.dll

  Fault Module Version:                    6.1.7601.24557

  Fault Module Timestamp:              5ee1b3a1

  Exception Code:                             c015000f

  Exception Offset:                           00084371

  OS Version:                                   6.1.7601.2.1.0.256.4

  Locale ID:                                      1033

  Additional Information 1:               0a9e

  Additional Information 2:  0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:               0a9e

  Additional Information 4:  0a9e372d3b4ad19135b953a78882e789

    This topic has been closed for replies.

    12 replies

    Show previous replies
    C
    caunderwood08Author
    Participating Frequently
    July 20, 2020

    I attempted to make a back up file copy, but when I open either copy I made it is blank.  I didn't see anything that I could follow that was helping me in the other posts and most were old (I know - old version).

     

    We pull our project from our Secure S Drive and we were having many problems last week; however that has since been resolved. 

    I know the version is way out of date - we are upgrading to 2019; however, we are rebuilding our files at the same time so our only choice is to use this until we get that up and running.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 20, 2020

    Look at this post again online. On the right you will see a number of related threads. See if any of those help.

     

    The crash details are only of interest to Adobe and your version is way out of support.

     

    Please tell me you haven't been working on this project without backups. If you have, do you by any chance have a CHM file generated by the project that is up to date. That might be your safety net.

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices