RoboHelp 9 gives an out of memory error and crashes when I try to import or link a Frame 10 file or

Forum|Forum|13 years ago
August 15, 2012
返信数 2.
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I have Tech Suite 3. If I start a new RoboHelp project and try to import or link Frame files, RoboHelp tries for a while, then I get an Out of Memory error and the program crashes.

I opened one of the sample projects and was able to link to one of my frame files without any problem, so it seems to be an issue with creating something new.

Any suggestions?

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Matt-Tech Comm Tools

Community Expert

Hi Kay,

Does your FM file open with any missing resource dialogs (and are you suppressing alerts via Prefs)?

To me it sounds as if RH is unable to properly access the FM file.

Check out http://framemaker.mattrsullivan.com/2010/01/27/checklist-for-framemaker-to-robohelp-crashes/ for hints to what might cause this

-Matt

@mattrsullivan

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

A

Anonymous

Thanks, Matt. That did the trick!

Matt-Tech Comm Tools

Community Expert

Glad I could help!

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

Priyank Shrivastava.

Community Manager

Hi Kay,

Can you please let me few things here.

1. It happened only when you Import or Link Frame doc?

2. Have you tried with any other project which you created in Robohelp itself.

3. Are these Framemaker docs and Robohelp project is in Shared Drive(Network location).

Thanks

Priyank

Thanks, Priyank Shrivastava

A

Anonymous

It happens when I create a new project and then try to import or link frame docs to make up the content. It starts scanning, then crashes. I did get it to the conversion setting page once, but no further.

It does not happen if I open one of the supplied example projects and link a file. But then it doesn't let me choose, during import, any style mapping. And I can't delete the sample project fold

Twice now it has told me when I tried to import (not link, but import) that my .fm file could not be opened, and told me to verify that Frame is installed (it is) and that the file is a valid frame file (it is).

The docs and project are in separate folders on my C: drive.