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karen_impro
Known Participant
December 14, 2011
Answered

RoboHelp 9 HTML Memory Error while processing keywords during layout generation

  • December 14, 2011
  • 1 reply
  • 1004 views

While I am attempting to generate a project that has never been generated, I am getting the following error when it states processing keywords.

I have no other programs open during the generation and am not really sure why I am getting this error. I currently have Robohelp 9.0.1.232 installed and there are no other updates available.

I have plenty of memory and RAM available to do this, so why is this happening with this one project?

This topic has been closed for replies.
Correct answer Peter Grainge

Yes the project is local and I am generating the output locally too. The Infinity4.x is the project name, but the output is named differently.


Before we go for something radical, have you tried deleting the CPD file and then reopening the project?

If that didn't / doesn't work, how many topic and images in the the project?


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

1 reply

Peter Grainge
Community Expert
Community Expert
December 14, 2011

Do you get the same with other projects?

Try one of the sample projects. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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karen_impro
Known Participant
December 14, 2011

No this is the only project that I am getting this on.

Peter Grainge
Community Expert
Community Expert
December 14, 2011

Tell us more about your work environment.

Project on the local drive? Generating to the local drive.

The error message shows Infinity 4x before RoboHTML.exe. What is Infinity 4x in this context?


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.