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LeaBlakley
Participating Frequently
July 12, 2012
Question

RoboHelp 9 will not open

  • July 12, 2012
  • 2 replies
  • 2601 views

Good afternoon,

I have an installation of RoboHelp 9 that will not open.  This has occured under Vista as well as Win7.    I have reinstalled it in the past and it works for a period of time and then the symptoms return.  Any help or insight very appreciated.

Thanks,

Leann

    This topic has been closed for replies.

    2 replies

    Priyank Shrivastava.
    Community Manager
    Priyank Shrivastava.Community Manager
    Community Manager
    July 16, 2012

    Hi there,

    1. Do you have any other Adobe Product installed in your machine, if yes, are you able to use them?

    2. PLease take backup of registry before you rename the folder  from Registry Select HKey Current User and Hkey Local Machine, under Software>Adobe> "Robohelp Html" Rename all Robohelp folder.(Please make sure just rename it.)

    try launch the product if that doesn't work and try to install it on a new user account. Also if possible try and install with the new copy of Robohelp from Adobe.com

    Please let me know if that helps.

    Regards

    Priyank

    Thanks, Priyank Shrivastava
    L
    LeaBlakleyAuthor
    Participating Frequently
    July 18, 2012

    Hello everyone!  Just to update:  I removed the virus program and that did not correct the program...  One scenario down; thank you for the suggestion Jeff. 

    Priyank, what I did find out and I'm hoping you can help me understand the why of it.  RoboHelp.exe is the way our user opens the program.  I tried to open RoboHtml and it opened and informed me that the product was not activated.  Strange since there were no error messages when the product was installed and the user never recieved any messages that the activation clock was ticking down against them.  I had to open a feature that we never use to fix out we weren't activated properly.  Once I activated thru the RoboHTML exe, RoboHelp again worked.  How do i know for sure the product is properly activated?

    Thanks,

    Leann

    RoboColum_n_
    RoboColum_n_
    Legend
    July 18, 2012

    Hi Leann.

    Robohelp.exe is completely different to Robohtml.exe. RoboHelp is made up of various components that include RoboHelp for Word and RoboHelp HTML. The basic difference between them si the editor used to auther the content. RoboHelp for Word (robohelp.exe) launches a plugin to Microsoft Word. The author basically authors in Word. RoboHelp HTML authors using a WYSIWYG interface that creates HTML code.

    As RoboHelp for Word is very old, I doubt whether it actually requires activating. However as it comes as part of the suite including the much used RoboHelp HTML, I wouldn't be surprised that activating that dis the trick.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    July 12, 2012

    The shortcut just doesn't start it up at all? Sounds like you either don't have enough rights or you've got a heavy-duty virus scanner that's shutting down any "unknown" exe's. Have you tried "Run as Administrator"?

    L
    LeaBlakleyAuthor
    Participating Frequently
    July 12, 2012

    Thanks for your reply.  Yes, no splash screen or anything, just a flicker and then nothing.   I am the administrator.  LOL  Heavy duty virus scan can be suspect, but why whould it work for a period of time and then bomb out?

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    July 12, 2012

    It might have some sort of "learning" function on newly-installed programs; if not identified as "safe" within a time frame it may then shut it down. Anybody else having this issue at your place? Do you have an IT department that could help you out?

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