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A
Anonymous
August 20, 2013
Question

Robohelp 9 with patch - Not working with IE10

  • August 20, 2013
  • 1 reply
  • 499 views

Hi,

We have a problem with webhelp generated from RoboHelp 9 when viewing with Internet Explorer 10. We can't open a topic on the left or open a search result, until we either :

A) Resize the window

B) Resize the splitter between contents and the content pane on the right

C) Open the dev tools via F12

We have installed the patch provided by adobe for existing webhelp generated by RH9 at the following address :

http://abak09.abaksoftware.com/AbakWeb7700/Extras/Help/EN/

I have also tried to install RH10 and generate the project again, but the same issue occurs.

I don't know what else to look for, the problems are what the patch was released for, but it is not working in our case.

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 20, 2013

What's the operating system? See Snippets on my site.

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A
Anonymous
August 21, 2013

We are reproducing with Windows 8 Pro 64bit, with Internet Explorer 10 (Update version 10.0.3).

I see on your website the snippet "Topics not opening in IE10.". On our web server, we add the IE8 compatibility tag for our web application to work correctly. I have created a new site without this tag and the fix is working.

Thanks a lot for your help

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