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Participating Frequently
August 12, 2010
Question

Robohelp Appcrash upon First Generation of linked Frame Book/Files

  • August 12, 2010
  • 7 replies
  • 1693 views

I have a HUGE, new problem and not getting any response from (automated) Adobe support.

Situation:  Have 12-chapter book that is being converted to WinHelp (CHM) by using RoboHelp 8 and linking of files.  When the book was at 10 or so chapters, the conversion worked fine (with one or two occasional crashes of RoboHelp).  Now, after addition of a few chapters and edits to others, RoboHelp routinely crashes upon "generating" one of the chapters.

Steps:

1) Create New RoboHelp File (no special settings)

2) File>Link>FrameMaker Document

3) Robo scans Frame doc just fine

4) Right-click Project Files, User Manual.book (the frame book file), Update>Generate

5) Goes through first 3 Chapters (simple ones, few images), then crashes on 4th chapter (lots of images)

Crash Message:

1)

2) Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    RoboHTML.exe
  Application Version:    8.0.0.203
  Application Timestamp:    4944f3bb
  Fault Module Name:    MFC80U.DLL
  Fault Module Version:    8.0.50727.4053
  Fault Module Timestamp:    4a595928
  Exception Code:    c0000005
  Exception Offset:    0002569c
  OS Version:    6.0.6002.2.2.0.256.6
  Locale ID:    1033
  Additional Information 1:    fd00
  Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
  Additional Information 3:    fd00
  Additional Information 4:    ea6f5fe8924aaa756324d57f87834160

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System: Vista-64, Win7-64, Win XP (all on same machine in alternate boot configs).  Tried complete de-install/re-install of TCS2.5.

Versions:  Frame 9.0.2, RoboHelp 8.0.2

PS:  Stunning to have such poor support options for a $1900 software bundle!

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7 replies

Jeff_Coatsworth
Community Expert
Community Expert
August 12, 2010

I found that same sort of thing happening with my FM9 > RH8 project too (I'm doing 1 master book consisting of about 60 sub-books). I've given up on the linking - I just import now. I get some funny warnings because RH doesn't understand what to do with a book-inside-a-book structure, but I can force it through.

isologicaAuthor
Participating Frequently
August 12, 2010

@Jeff - thanks for the pointer. I will try that next just to get a result, although it seems that the product does not live up to the claimed abilities.

@Adobe:  Adobe Support has given me the total runaround, pointing the finger at Microsoft (for the MFC80U.dll), then telling me I had a volume license [when I in fact purchased the software FROM Adobe directly as an individual/company] and was not entitled to free phone support (purchased within last 45 days).  I run a software company, and if we supported customers like this, they'd head for another vendor.