Robohelp Appcrash upon First Generation of linked Frame Book/Files
I have a HUGE, new problem and not getting any response from (automated) Adobe support.
Situation: Have 12-chapter book that is being converted to WinHelp (CHM) by using RoboHelp 8 and linking of files. When the book was at 10 or so chapters, the conversion worked fine (with one or two occasional crashes of RoboHelp). Now, after addition of a few chapters and edits to others, RoboHelp routinely crashes upon "generating" one of the chapters.
Steps:
1) Create New RoboHelp File (no special settings)
2) File>Link>FrameMaker Document
3) Robo scans Frame doc just fine
4) Right-click Project Files, User Manual.book (the frame book file), Update>Generate
5) Goes through first 3 Chapters (simple ones, few images), then crashes on 4th chapter (lots of images)
Crash Message:
1) 
2) Problem signature:
Problem Event Name: APPCRASH
Application Name: RoboHTML.exe
Application Version: 8.0.0.203
Application Timestamp: 4944f3bb
Fault Module Name: MFC80U.DLL
Fault Module Version: 8.0.50727.4053
Fault Module Timestamp: 4a595928
Exception Code: c0000005
Exception Offset: 0002569c
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
System: Vista-64, Win7-64, Win XP (all on same machine in alternate boot configs). Tried complete de-install/re-install of TCS2.5.
Versions: Frame 9.0.2, RoboHelp 8.0.2
PS: Stunning to have such poor support options for a $1900 software bundle!
