Skip to main content
D
Daniel28892673wegq
Inspiring
April 6, 2023
Question

Robohelp becomes non-responsive when Auto-Creating TOC

  • April 6, 2023
  • 1 reply
  • 117 views

Good afternoon,

 

We are working on a project that is 1.37GB / 61,791 files / 1401 folders in size. As soon we we Auto-Create the TOC, the program appears to still be workng but becomes unresponsive and laggy. I will try to arrange the TOC and the program hardly does anything. I let it sit for up to 20 minutes with no apparent progress in whatever it may be doing ( No progress bar for creating the TOC is given as well ). Is this too big of a project for Robohelp to handle?

 

My system appears to be handling whatever load the Robohelp is placing on it based off of Task Manager.

 

Thanks in advance,

Danny

    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 7, 2023

    I thought I had seen a reply to this but maybe I'm thinking of the same answer that would apply here. Open the About RoboHelp sample project and see if it works there. I think it will and the issue is your project.

     

    With Classic versions that size would almost certainly kill any process such as this. I haven't tested anything that large in the new UI versions. I'm happy to try if you can share the project? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

     

    You haven't said which version of RoboHelp you are using. Please always start a thread with this information.

    • Please go to Help > About and include the full version number.
    • If you are using 2019 also state whether it is 2019 Classic or 2019 New UI.

     

    I think my first test would be to let it run overnight.

     

    If that fails, open the TOC so that you can see it in the middle pane. Then click Contents so that you can see the folders. Select ten or twenty and drag them across to the TOC. Assuming that works select ever increasing numbers. That will give you the same end result, albeit taking longer.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices