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Claudette1969
Claudette1969
Participant
May 8, 2019 2:33 PM UTC
Question

Robohelp Classic 2019 Webhelp does not return search results in IE11

I recently converted my robohelp/webhelp 2017 project to robohelp classic 2019. After I generate my webhelp file and deploy it to my organization's production build, it seems the Search tab doesn't return any search results when I access the webhelp in IE11. However the search does work in the latest versions of Chrome and Firefox. In addition, when I access the webhelp file on my local machine, the Search does seem to work in IE11 which is crazy! I have reported it as a bug, but I thought I would post here as well in case someone else has run into the same issue.

Thanks,

Kim

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5 replies

SteelcaseMark
Inspiring
Jun 11, 2019 9:09 PM UTC

Claudette1969:

I found this topic in the forum: https://forums.adobe.com/message/9702368#9702368 and it solved the issue. With IE's "Display intranet sites in Compatibility View" turned OFF, the search works as it should.

Mark 

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SteelcaseMark
Inspiring
Jun 10, 2019 2:03 PM UTC

Kim,

My users are reporting the same issue. Did anyone in the forum respond to you?

Mark

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Jun 10, 2019 2:30 PM UTC

I just generated the Employee Care 3 sample project and have uploaded it to my site. Search is working in IE11.

Try EmployeeCare3 and see if that works for you.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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