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CarolW
Inspiring
April 24, 2015
Answered

RoboHelp crash frequently when I'm editing snippets--particularly when adding hyperlinks

  • April 24, 2015
  • 1 reply
  • 294 views

Is this a known issue with RoboHelp 11.0.4.291? Is there a fix?

This topic has been closed for replies.
Correct answer CarolW

Hi Jeff! Yes, I have filed a bug report and heard back that Adobe is looking into the issue.I also chatted with a rep, who found a workaround.

That said, here's the info you requested:

The project is located here: C:\Users\[username]\Documents\My RoboHelp Projects\[ProjectName]

RoboHelp crashes every time when I click the hyperlink icon in the ribbon and then paste a URL (such as https://support.company.com/knowledgebase.php?article=110) in the Link To box. The workaround is to select Web Address in the Link To drop-down before pasting the URL (replacing the "https" that appears when you select Web Address).

I'm happy with the workaround, but will be happier still when Adobe corrects the error that causes crashing!

Thanks for your interest! Let me know if you know anything else that I don't.

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
April 24, 2015

Not that I know of (but I’m still discovering goodies in there). Where is the project located – network drive or local (in a nice short path)? Can you make it blow up “on command”? If so, have you contacted TCS support?

C
CarolWAuthorCorrect answer
Inspiring
April 28, 2015

Hi Jeff! Yes, I have filed a bug report and heard back that Adobe is looking into the issue.I also chatted with a rep, who found a workaround.

That said, here's the info you requested:

The project is located here: C:\Users\[username]\Documents\My RoboHelp Projects\[ProjectName]

RoboHelp crashes every time when I click the hyperlink icon in the ribbon and then paste a URL (such as https://support.company.com/knowledgebase.php?article=110) in the Link To box. The workaround is to select Web Address in the Link To drop-down before pasting the URL (replacing the "https" that appears when you select Web Address).

I'm happy with the workaround, but will be happier still when Adobe corrects the error that causes crashing!

Thanks for your interest! Let me know if you know anything else that I don't.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
April 28, 2015

Good to know – I asked because sometimes RH gets very testy over the length of the path that projects get to. Best practises have advised keeping it short – like c:\projects\[project_name]\

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