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Anonymous
August 12, 2010
Question

RoboHelp Crashing

  • August 12, 2010
  • 1 reply
  • 379 views

Robohelp 8 is crashing everytime I save or check in topics, making work very difficult. I checked for updates, and I have the most updated version. Any ideas on fixes? I recently had additional RAM installed to speed up the output, which is helpful, but I've noticed it started happening after the RAM was installed.

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 13, 2010

    The supplied sample projects should not crash so try those.

    You will find the samples at

    C:\Program Files\Adobe\Adobe RoboHelp 8\RoboHTML\Samples\en_US

    or

    C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\Samples\en_US

    If they crash then it does look like an environment problem. Get IT to check the machine. If necessary, try an uninstall and reinstall.

    If they don't crash, then you need to look at your project / source control setup.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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