Skip to main content
Participant
May 26, 2020
Question

RoboHelp displays folder content instead help topic

  • May 26, 2020
  • 4 replies
  • 622 views

From time to time, while testing WebHelp from my application after help request I am getting help window with a proper title but instead of the help topic, help displays the content of the WebHelp folder.

 

I am not getting any detailed information about an error. 

    This topic has been closed for replies.

    4 replies

    Community Expert
    May 28, 2020

    Is the help hosted on a web server or installed locally with your application?

     

    Are you using context sensitive help?

    JohnCzAuthor
    Participant
    May 27, 2020

    Yes, here it is. this is Chrome but the same happens if I use IE 11

    shootathought
    Inspiring
    May 26, 2020

    I reported a bug that did the same well over a year ago. I think it was just a certain version of a certain browser, and I'm thinking it was edge or IE. Have you tried a different browser? Which skin are you using? I'll see if I can find my original post about it. 

    shootathought
    Inspiring
    May 26, 2020
    JohnCzAuthor
    Participant
    May 27, 2020

    Thanks very much for your response. I am using WebHelp, tried in IE 11 and chrome, did not test it in Edge.

    I am going to do testing for Edge as well.

    Jeff_Coatsworth
    Community Expert
    Community Expert
    May 26, 2020

    Have you got a screenshot? Where is the help hosted? Does the browser you use make any difference?