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Participant
May 26, 2020 4:06 PM UTC
Question

RoboHelp displays folder content instead help topic

From time to time, while testing WebHelp from my application after help request I am getting help window with a proper title but instead of the help topic, help displays the content of the WebHelp folder.

 

I am not getting any detailed information about an error. 

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    6 replies

    Community Expert
    May 28, 2020 12:03 AM UTC

    Is the help hosted on a web server or installed locally with your application?

     

    Are you using context sensitive help?

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    JohnCzAuthor
    Participant
    May 27, 2020 2:17 PM UTC

    Yes, here it is. this is Chrome but the same happens if I use IE 11

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    shootathought
    Inspiring
    May 26, 2020 10:20 PM UTC

    I reported a bug that did the same well over a year ago. I think it was just a certain version of a certain browser, and I'm thinking it was edge or IE. Have you tried a different browser? Which skin are you using? I'll see if I can find my original post about it. 

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    shootathought
    Inspiring
    May 26, 2020 10:24 PM UTC
    JohnCzAuthor
    Participant
    May 27, 2020 2:27 PM UTC

    Thanks very much for your response. I am using WebHelp, tried in IE 11 and chrome, did not test it in Edge.

    I am going to do testing for Edge as well.

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    Jeff_Coatsworth
    Community Expert
    Community Expert
    May 26, 2020 4:58 PM UTC

    Have you got a screenshot? Where is the help hosted? Does the browser you use make any difference?

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