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SteveC6
SteveC6
Known Participant
Sep 26, 2019 6:12 PM UTC
Question

Robohelp Error Message when opening RoboHelp 2019

I have not upgraded to RH2019  rev.9, after reading all the problems folks are encountering. I didn't want to be not be able to open my previous projects, but now I am getting this error message everytime I open an existing RH 2109 project, or creating a new one. I tried restarted my computer a few times, but still get the error. I am still running ver7, which was workoing fine until now. Please advise.

 

Application Error

The application has run into an error.
Please save your unsaved changes and restart from menu:
Help > Restart RoboHelp
This topic is closed to new replies. Start a new post to keep the conversation going.

10 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Sep 28, 2019 7:22 AM UTC

Update 9 only removes parentheses, not commas, and only in the Classic version, not the new version that is being discussed here. For anyone using the Classic version, there is a fix available.

 

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    shootathought
    shootathought
    Inspiring
    Sep 27, 2019 7:04 PM UTC

    This error can actually mean anything. I sent my file to support the first time, and it turned out I had an ampersand in the name of a conditional tag and that's not allowed, but it doesn't validate that when you add it. I also had it recently when it decided it didn't like the svg I had replaced in a skin. It usually means something you did between the last save and the current save wasn't allowed. If you're using source control, check your revision logs and see what changed and see if you can figure it out, or open a ticket with support and they'll help you out.

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    SteveC6
    SteveC6Author
    Known Participant
    Sep 27, 2019 7:19 PM UTC
    Thanks for the tip. Creating a new project causes the error message, too - that's whats so strange. I am going to upgrade to rev 9 & see if that helps.
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    shootathought
    shootathought
    Inspiring
    Sep 27, 2019 10:34 PM UTC
    Wait a few days... there was a problem with r9... it removes all your commas and some other fun things. But it should not do that on a brand new project!
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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Sep 27, 2019 11:50 AM UTC

    I suggest applying the latest patch & if it still misbehaves, contact the RH folks at tcssup@adobe.com to have a close look at what's going on. Something in your environment must have changed for it to "all of a sudden" now have a issue.

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    SteveC6
    SteveC6Author
    Known Participant
    Sep 27, 2019 11:53 AM UTC
    Thanks for the advise - I will have to try that
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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Sep 26, 2019 6:49 PM UTC

    And what's changed? Does doing the restart fix it?

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    SteveC6
    SteveC6Author
    Known Participant
    Sep 27, 2019 11:38 AM UTC
    The restart does not fix it. I have also restarted the computer. Same problem.
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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Sep 26, 2019 6:23 PM UTC

    Classic or new UI? What's changed?

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    SteveC6
    SteveC6Author
    Known Participant
    Sep 26, 2019 6:43 PM UTC
    New UI - thanks
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