Robohelp fails to import FrameMaker documents/books

Forum|Forum|12 years ago
November 5, 2013
2 replies
2697 views

Last week I successfully imported a FrameMaker book into a RoboHelp project using the "Create new project from FrameMaker Book" option.

Today I attempted to convert another FrameMaker project using the same method, but after 5 minutes or so, it resulted in the error: "Failed to import FrameMaker Document. If this problem continues, contact technical support."

I attempted to import the book then using the File > Import > FrameMaker Document and selecting Book. Same result.

I attempted to import just a single document from the FrameMaker book in this way, and again the same result.

What can I try next?

This topic has been closed for replies.

PuritySyrup

Inspiring

My solution to this error may not help you, but here it is:

I ran RoboHelp as an administrator (under Windows 7).

That was it. Made the problem go away for me. I guess I had forgotten that I was a requirement for my setup.

A

anurathand68220615

Participant

It worked for me also. Run the Robohelp as administrator.

Jeff_Coatsworth

Community Expert

Any errors that you haven’t resolved in the FM book? Have the locations of the files changed? What happens if you try a new blank project, then import?

P

PanitzkeAuthor

Known Participant

Hi Jeff,

I opened the documents it seemed to fail on and there were no unresolved cross references or any other errors that I saw.

If I open a new RH project and import I have the same results.

Jeff_Coatsworth

Community Expert

So what’s changed since the last time you did this?

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