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Anonymous
February 17, 2016
Question

Robohelp freezes on MobileApp output?

  • February 17, 2016
  • 1 reply
  • 326 views

My Robohelp (2015) freezes on MobileApp output? Initially I figured maybe it's to big of a file so I made an empty project with ONE link, still freezes. It gets through generating the Mobile App just fine, uploads to to the PhoneGap server but as soon as I click "View Result" it freezes.

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    1 reply

    surbhi_maheshwari9120543
    Community Manager
    surbhi_maheshwari9120543Community Manager
    Community Manager
    February 17, 2016

    Hi,

    Can you please create and share the dump file with us when RoboHelp freezes.

    For this: When RoboHelp freezes after view result, open task manager> select Robohtml.exe and right-click> create dump file.

    Please share this file with us at sumahesh@adobe.com

    It is looking like a machine specific issue.

    Thanks and Regards,

    Surbhi Maheshwari

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