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am2379
Participant
Nov 18, 2015 11:11 PM UTC
Question

RoboHelp freezes while trying to import a .doc file

While being a noob, I am having a problem.  I just installed RoboHelp 2015 on a 64 bit win10 machine.  When selecting the option to import a document into a topic, RoboHelp freezes and does not allow any functionality.  I have to kill it in the task manager.  Any thoughts or ideas as to what is causing this or how to allow the import of the .doc's?

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4 replies

Captiv8r
Captiv8r
Legend
Nov 19, 2015 12:07 AM UTC

Hi there

Sounds to me like you may be encountering a hidden dialog.

Try it again but at that point where it seems to lock up, press and hold your Windows Logo key and press the left arrow key a couple of times.

See if that causes the dialog to appear.

Cheers... Rick

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am2379Author
Participant
Nov 19, 2015 12:15 AM UTC

That's what I thought as well, but no luck there.  Thanks for your suggestion though!

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Nov 20, 2015 1:23 PM UTC

Have you tried importing a different document? Create a new document with one heading and a few lines of text and try that.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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