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Shane_T_-_Adobe_TS
Participating Frequently
June 27, 2006
Question

RoboHelp Future and Support

  • June 27, 2006
  • 22 replies
  • 5124 views
Hi everyone,

There have been some questions/conversations on the forums about the future of Adobe RoboHelp and its Technical Support. More information will be coming, but I wanted to pass this information along.

Adobe will continue to support and develop RoboHelp as the leading authoring and publishing solution for creating online help and knowledge base systems. The next release for RoboHelp is scheduled for the first half of 2007.

RoboHelp is the perfect compliment to Adobe’s portfolio of solutions for technical communications and eLearning. The combination of RoboHelp, FrameMaker, Captivate, Acrobat 3D, Authorware and Breeze provide a complete solution for this market.

Technical Support for Adobe RoboHelp is stronger than ever. Adobe has increased the number of support technicians not just in North America but in Europe and in Asia Pacific for all levels of support. If you are finding that your issue is not being resolved I would appreciate the case number of your call into Technical Support.

Support plans for RoboHelp can be found at the following link.

http://www.adobe.com/support/programs/robohelp/index.html?tab:plans=1

Thank you for your ongoing support of Adobe RoboHelp.

Shane Tracy
WW Product Support Manager – RoboHelp
Adobe Technical Support
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    22 replies

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    S
    Shane_T_-_Adobe_TSAuthor
    Participating Frequently
    June 29, 2006
    Hi Swiggles,

    If you are gonna dream, dream big and dream often! I have forwarded your requests to the product team.

    /S
    A
    Anonymous
    August 3, 2006
    Shane:

    If you're taking input, I would like to "second" the requests from Swiggles, and add one more:

    3. Please make the next version support full Internationalization, with double-byte support, so we can translate our projects into any language, not just the "Western" languages.

    Thanks.
    K
    Kathy_T_Casey
    Inspiring
    June 28, 2006
    Hi Shane

    Great to here something straight out of the horses mouth so to speak!

    I love RoboHELP and want to continue using it, so it's a relief, after so much mud slinging from other areas, to have even an informal word from Adobe to say that it will be enhanced in the future.

    Well done and I look forward to the next instalment.

    Regards

    S
    Shane_T_-_Adobe_TSAuthor
    Participating Frequently
    June 28, 2006
    Thanks Kathy,

    I am glad that I could finally comment.

    I remember when PageMaker was supposedly "dead", but that was how many releases ago? I guess I think of it this way, the only constant in the Universe is change, and well, that could include product plans.

    Shane
    S
    Swiggles
    Inspiring
    June 29, 2006
    Hi Shane,

    I too am very happy that Adobe didn't kill RoboHelp. I'm currently using X5 for 16 different projects. My wish list of features for the next release of RoboHelp include:

    1. The ability to automatically create an Eclipse plugin. Maunally editing the toc.xml file for a large problem is a BIG pain.
    2. The ability to automatically import my RoboHelp project into FrameMaker, click the print button, and have a book quality manual appear.

    S.

    PS: A girl can dream, can't she?
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