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A
Anonymous
October 15, 2008
Question

RoboHelp hangs / stops when printing pdf

  • October 15, 2008
  • 2 replies
  • 497 views
When selecting generate pdf RH stops while processing files and has to close. When I view the output screen, I can see that it gets as far as processing the title page- then I get the message that RoboHelp has experienced an error and has to close (and asks me if I want to send a report).
I checked Word and all macros are enabled...I have TONS of hard drive space available....this has worked in the past but now?
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    2 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 15, 2008
    In the printed documentation wizard (Single source layouts), the first field is PDF, deselect that, the second field is Word Doc, select that.

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    A
    Anonymous
    October 15, 2008
    That did the trick!!! You are my hero!
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 15, 2008
    Welcome to the forum

    Known problem. Affects some PCs only. I see it on some and not others.

    The only solution is to create the Word document and create the PDF from there.

    Please report it.

    http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

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    A
    Anonymous
    October 15, 2008
    Thanks- how do you create the Word document? Is it in the batch mode?
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