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C
C_Kerr
Participating Frequently
June 11, 2013
Question

Robohelp hangs when I try to add baggage files to projects

  • June 11, 2013
  • 1 reply
  • 931 views

I have two RoboHelp projects using source control (Visual Studio/Team Foundation Server) in Robohelp HTML version 8. Both service packs are installed.

When I right click the Baggage Files folder and select 'Add to baggage files' the program hangs, and I have to crash out of it. This started happening in both projects at the same time, possibly as a result of me adding image files to the baggage files folder. I've reverted to the project as it was before I made these changes, but the problem persists.

I've started a new test project, not connected to version control, and Robohelp hangs in exactly the same way when I try to

Is there anything you could recommend? I'd be extremely grateful for any ideas. I searched the forum and couldn't find any references to anything like this issue.

Would you recommend resintalling Robohelp, for instance?

Many thanks.

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
June 11, 2013

Hi there

You might try ensuring the file named RHBag.APJ is able to be edited. That's the file that keeps track of your baggage. And since you say you are using Team Foundation Server it strikes me that perhaps this particular file may still be set to read only status and that could be wreaking havoc with RoboHelp and causing the hang when you try to add to baggage.

Cheers... Rick

C
C_KerrAuthor
Participating Frequently
June 11, 2013

Hi Rick,

Thanks for yor speedy reply.

It's a good thought, but I've verified that the rhbag.apj file isn't set to read only. In fact, I tried editing it after the problem started in an attempt to add baggae files manually. That didn't work (I was able to trick Robohelp but not the server...).

Do you have any other suggestions?

Cheers,

Chris

A
Community Expert
AmebrCommunity Expert
Community Expert
June 12, 2013

Your dialog box may have fallen into the gap between screens.

Try this:

1. Right-click and Add baggage file.

2. Press Alt+Spacebar+m.

3. Press any arrow key.

4. Waggle the mouse until the screen snaps to the cursor.

5. Left-click to drop the dialog box where you want it.

HTH,

Amber

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