Skip to main content
L
LonTheWriter
Inspiring
October 7, 2015
Answered

robohelp has stopped working

  • October 7, 2015
  • 3 replies
  • 590 views

There's one topic in the project I'm working on that gives me this message every time I try to open it.

"RobhHelp has stopped working. Windows is trying to find a solution..." etc. I have to close the program and start over again.

I don't recall changing anything in the topic significantly.

How can I fix it if I can't get into it?

Thanx!

Lon

This topic has been closed for replies.
Correct answer Peter Grainge

Have you tried deleting the CPD file before opening the project?

You seem to know which topic it is. Move it outside the project and then open the project. Maybe then importing it will clean things up.

Do you have any backups?

3 replies

L
LonTheWriterAuthor
Inspiring
October 7, 2015

Thank you, gentlemen!

Rick, I tried your suggestion, but when I opened the file, I got a page full of gobbledygook and gibberish (you would probably call it "code").

I deleted the CPD file, Peter, but I think that partially deleted my topic; fortunately, I did have a backup in a zip file, so I created a new topic in RH, then copied-and-pasted the "old" topic into the new one. I still don't know what the problem was, but I suspect it had to do with the image in the topic, as I had selected it and was about to replace it.

Anyway, better now.

thanks again!

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 8, 2015

Deleting the CPD cannot delete the file from your PC. It might have deleted it from showing in the project and importing it would have fixed that. However you have used a backup.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Captiv8r
Captiv8r
Legend
October 7, 2015

Hi Lon

Try it this way. From RoboHelp, right-click the topic in the Project Explorer pod.

Choose Explore and Windows File Explorer should open

Now locate the topic in Windows explorer. Right-click it and open it in either notepad or your browser.

Select all the content and copy to the clipboard.

Go back to RoboHelp and delete the topic.

Create a new topic to replace it with.

Paste the content into the editor and remove unwanted bits.

Let us know how well that does or doesn't seem to work.

Cheers... Rick

Peter Grainge
Community Expert
Peter GraingeCommunity ExpertCorrect answer
Community Expert
October 7, 2015

Have you tried deleting the CPD file before opening the project?

You seem to know which topic it is. Move it outside the project and then open the project. Maybe then importing it will clean things up.

Do you have any backups?

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices