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A
Anonymous
April 8, 2014
Question

"RoboHelp has stopped working" error

  • April 8, 2014
  • 1 reply
  • 1491 views

Hi,

I had replied to pgcalc's post with this but since it is a different error I am getting, decided to start a new thread.

I have:

-new Windows 7 machine

-Word 2010

-RoboHelp for Word 10

But when I try to open an .hpj  - obviously, these were created in older versions of RoboHelp - I have no idea which version, originally, but the last work on the project was done in RoboHelp 7 or 8 -  I get the message "RoboHelp has stopped working."

Here's what I have done so far:

I noticed that the RoboHelp templates were not installed in the default Word templates folder like they usually are. So I copied all the templates from C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHELP\WordTemp\en_US\Word11 to C:\Users\[yours truly]\AppData\Roaming\Microsoft\Templates. Still no luck.

Any advice?

Thank you,

Sandy

Message was edited by: sdryer

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 9, 2014

Given Rh will not open any project and the templates were missing, it looks rather like an installation issue. Did you install with admin rights?

If you did and if a second attempt fails, then I think the advice has to be the same as in the other thread, contact Adobe Support.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
Anonymous
April 14, 2014

Peter,

I have re-installed the application and am still getting that RoboHelp has stopped working. The curious thing about this is that the program runs fine under an administrator account. Once you use a user account that has administrator priveledges you have the problem. This is now an issue with 2 seperate installs getting the same error message. The faulting module is also a piece of Microsoft C++ Redistributable packages. Doesnt give the year or version in event viewer.

Edit: I have re-create the user profile, ran as administrator, re-installed the product and even tried running the save robohelp files from a directory where the user has full control.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 14, 2014

I wish I could help you but everything you are saying is telling me that this needs Adobe on the case.

It's an install error so the call should be free.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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