RoboHelp Help

Forum|Forum|17 years ago
February 25, 2009
3 replies
367 views

Ok, here is the problem. We had RoboInfo and now we have RoboHelp x5. We are trying to get our policies up and working but are having trouble. Inside RoboHelp it has the correct policies, but when we go to publish it, the program states that there is a file that is being written to and the program crashes. Also, it looks like it publishs some of the files, but not all of them. Updated policies will not publish, just the old ones.

Please help with this, it is a complicated matter and we have been spending a lot of time trying to get it to work. Any help will be great.

This topic has been closed for replies.

W

WebmastaDjAuthor

Inspiring

Nevermind. We are just going to go use MadCap Flare becuase we got it working. We need something now. I tried to install roboinfo 8 and couldn't even get it to start.

RoboWizard

Inspiring

Good luck with Flare!

I don't believe Adobe makes a RoboInfo 8. I think it's simply RoboHelp.

Cheers... Rick

Peter Grainge

Community Expert

Before you open any backup copies, make further backups!

It sounds as if the project opens OK and allows you to edit. What about if when creating the output you just generate but do not publish? Is that generated output entirely correct?

You are saying that only old topics are publishing but they were there all along so what is it telling you they are getting published afresh.?

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

RoboColum_n_

Legend

We'll try and help but we'll need a bit more detail. Are you saying the policies were written in Roboinfo but now you have a need to update them and have RHX5 installed? If so, did you take a backup before amending anything? If you did, try opening this in RHX5 and publishing that. Does this work? If it does, the problem is with the updates. If it doesn't, the problem is with the old policies.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.