RoboHelp HTML Help Files and User Feedback

Forum|Forum|12 years ago
September 10, 2013
4 replies
655 views

Good afternoon----

Does RoboHelp have the capability of building out a Knowledge base where users can rate an HTML topic and then also enter their user comments and submit?

Thx again,

Susan

HTML

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RoboColum_n_

Legend

Hi Susan.

Commenting is available with Adobe AIR output. See the link below for details of how to set up your project.

http://www.grainge.org/pages/authoring/air/9/air_rh9.htm

A

Anonymous

Thank you, Peter!

I've read through your website and I have a few questions on setting up the Adobe Air Help project for customer commenting:

Once the project is set up for review/comment for customer feedback, can you run a report and assess whether the customers have viewed the Help topics as helpful (Was topic helpful: Yes or No?)
Can you then run a report to assess how many hits a topic received vs. x,y, z topics received no hits at all?
Does the set up that you outline on your website for Adobe Air become $$ with the digital signatures that you need to configure for the customer commenting and feedback?

Thx again!

Susan