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Yaron_Balkan
Participant
June 3, 2011
Question

RoboHelp HTML - Trying to open any browse or explorer window causes a freeze

  • June 3, 2011
  • 1 reply
  • 678 views

Hi,

I am using RoboHelp 9 HTML. Trying to open any Browsing window in the project, like the browse button in Insert Image or even a project, not through Recent, causes the application to freeze.

I tried uninstalling and re-installing with no luck.

Please any suggestions?

Thanks,

    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 3, 2011

    Did you install with Local Admin rights?

    You can open a project that is listed in Recent but if you go File > Open then you cannot browse, correct?

    Where is RoboHelp installed, is it on your C drive?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    Y
    Yaron_BalkanAuthor
    Participant
    June 3, 2011

    Yes you are correct.

    It was installed with Local Admin rights and on my C drive,

    Yaron Balkan

    Orthopedic Product Manager

    Simbionix USA

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 3, 2011

    Is this a new installation or was it working OK?

    Sorry to just keep asking questions but I don't recall having seen this problem before.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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