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January 14, 2008
Answered

RoboHelp HTML v5 Crash when I try to open topic

  • January 14, 2008
  • 2 replies
  • 326 views
I did a minor edit on a small topic in an existing project. Robohelp crashed before I could save. I ended the task and reloaded the project into HR, and received this msg:

The reference to the file, "C:\help projects\UW\IDI UW\Chap 15\file:\C:\help projects\UW man.css" from the file ""C:\help projects\UW\IDI UW\Chap 15\syndrome.htm" contains illegal characters and will not be shown in the project manager.

RH crashed again. I loaded the referenced file in Internet Explorer, found the funky path displayed on the error msg, modied it, and saved the file. When I tried to open the project in RH and open the topic, I didn't receive the error message again, but RH did crash. Ended the task w/Windows Task Manager, loaded RH and opened the project. I then deleted the offending topic and reimported it from an MS Word file. No error msg., but RH crashed again.

I was able to edit another topic, save, and regenerate. However, now RH crashes no matter which topic I try to edit. The last time I worked on this project was 11/07, and everything went smoothly then.

It's late Sunday evening. I'm stumped. Great issue for a Monday morning. Any ideas?
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Correct answer
I decided to try the oldest trick in the book and reboot the computer. That resolved the problem! Duh!

However, I need to edit the index on the project, and RH crashes when I try to open the index designer. I haven't tried to reboot. I am opening another topic on this one. I found many issues with RH crashes, and maybe that will help someone else, when we have a resolution.

2 replies

Correct answer
January 16, 2008
I decided to try the oldest trick in the book and reboot the computer. That resolved the problem! Duh!

However, I need to edit the index on the project, and RH crashes when I try to open the index designer. I haven't tried to reboot. I am opening another topic on this one. I found many issues with RH crashes, and maybe that will help someone else, when we have a resolution.
RoboColum_n_
Legend
January 14, 2008
What was the edit you made Charles and was it to the syndrome.htm topic? Also the message refers to the .CSS file. Was this changed? If so, can you check this for anything untoward?