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Feb 18, 2016 2:26 PM UTC
Answered

RoboHelp HTML Version 7 - when does support end for Version 7?

I'll repeat the question here: RoboHelp HTML Version 7 - when does support end for Version 7?

Thanks, Chuck

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Peter Grainge
Peter GraingeCorrect answer
Community Expert
Feb 18, 2016 2:55 PM UTC

You say "I'll repeat the question here" as if you have been ignored. Where did you post because I haven't seen this asked recently.

I understand Adobe's support policy to be for the current and previous version. That would mean support ended with the introduction of RoboHelp 9 which was around June 2011.

For most purposes you should get all the support you need here but that will be limited as the forum supporters have all moved on to later versions. Thus it is down to what we can remember.

Whether or not you stick with your current version will depend on your outputs. If it is CHMs you should be fine and Print will be OK as long as you stick with a version of Word supported by Rh7. If you need to generate WebHelp, expect all sorts of problems for which there will be no solution.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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8 replies

Jeff_Coatsworth
Community Expert
Community Expert
Feb 18, 2016 2:31 PM UTC

What kind of “support” are you talking about? Updates? Forget it – waaay too old now.

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Feb 18, 2016 2:47 PM UTC

Hi Jeff, talking about normal customer problem support: I'm not concerned

with updates. We use version 7 here & I'm concerned that we should update

soon.

Thanks, Chuck

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Jeff_Coatsworth
Community Expert
Community Expert
Feb 18, 2016 2:50 PM UTC

You can always ask about how to do stuff, but with RH7 you have zero support for any WebHelp browser security issues. What flavour of help are you producing with RH7?

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