Robohelp Image Scaling Issue (CHM and Responsive HTML)

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Hi All,

First post. I am a new user to RH. Have 2015, and upgraded to RH2019. We installed RH2019, at patch 8.

When I constructed my CHM help file, the images were scaling nicely for the displayed CHM help frame. The same is true when outputted to HTML5. What I mean is that the images were a typical size. When the CHM container was made smaller, the images were scaled to that size, but the text was kept to the original scaling.

I recently upgraded to patch 9 and this scaling is no longer happening. The image is the size of the original and the container just displays horizontal slider bars.

All images are from PNG files.

Can this be corrected? Nothing in the CHM setup window. Stumped.

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D

deans41192786Correct answer

Inspiring

here is the reply from online help:

yes i did let me check with CHM .

you are right we need to report the issue further to the product team

it is reproducible on our end as well

there is no issue with Update 8 and update 7 but yes the issue is with built 9

D

deans41192786AuthorCorrect answer

Inspiring

here is the reply from online help:

yes i did let me check with CHM .

you are right we need to report the issue further to the product team

it is reproducible on our end as well

there is no issue with Update 8 and update 7 but yes the issue is with built 9

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Jeff_Coatsworth

Community Expert

Are the sample projects behaving? If so, what's different between it & your project's images?

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D

deans41192786Author

Inspiring

Here is same large image compiled with Patch9.

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Captiv8r

Legend

I'm wondering if perhaps the images in the new RoboBeast known as 2019 have some CSS applied where they didn't in the older version?

Maybe the answer to this is as simple as editing the HTML code to remove any CSS for images?

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Jeff_Coatsworth

Community Expert

Ok, so no-HTML5, just old CHMs - got it - edited your tags. If it was behaving in patch 8 and not in patch 9, then I would shoot an e-mail to the RH team at tcssup@adobe.com.

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