RoboHelp is unable to start RoboHelp Explorer

Question

I recently installed RoboHelp 9 on my Windows 7 Ultimate 64-bit computer. I worked in it for a day, editing a previously existing robohelp file that was created in version 6. Yesterday when I tried to open RoboHelp, it wouldn't open. The RoboHelp splash page quickly flashes on and off but does not open. I went to the .doc file for the project and tried to open that, but Word gives me an error that "RoboHelp is unable to start RoboHelp Explorer". It does open the word doc, but no RoboHelp Explorer. I've rebooted my machine, no luck.

Any ideas? I had this same issue with Adobe Captivate when I tried to load an old version on this machine... the answer seemed to be that it wasn't compatible with 64-bit... I installed the trial version of Captivate and have been running that for two weeks with no issues so far. But my understanding was that RoboHelp 9 was fine with 64-bit...

Thanks!

Peter Grainge · Answer

The fact that you were able to start RoboHelp for Word mystifies me, otherwise I would point you to two other threads on this subject.

http://forums.adobe.com/message/4020560#4020560 has a solution but again one that should not work in theory so I am not sure it will work for others.

http://forums.adobe.com/message/3658304#3658304

Adobe are aware of the problem so hopefully a fix will be forthcoming.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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