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Mark244083958gdu
Participant
May 11, 2022
Question

RoboHelp on an M1 Mac?

  • May 11, 2022
  • 4 replies
  • 905 views

Does anyone know if RoboHelp run on the new Macs with M1 chips?

    This topic has been closed for replies.

    4 replies

    S
    Community Manager
    Stefan GentzCommunity Manager
    Community Manager
    May 12, 2022

    I have RoboHelp 2020 running on my MacBook Air (M1, 2020) without any problems for more than a year. Works fine for me, but as Peter said, it's not "officially" supported/certified yet. Also, note that the current version is build for Intel Macs. That is, it runs via Rosetta 2 and is not a "Universal Application". However, the M1 is so powerful, that even with Rosetta 2, RoboHelp feels completely "native" and I tend to say that it's running faster and more responsive than on my Windows machine (which is a quite powerful one).

      R
      Robohelp5CF1
      Participant
      May 18, 2022

      I'm also running the latest version of RoboHelp on a Mac Mini (M1, 2020), MacOS BigSur, and it works flawlessly.

       

      Stefan are you running RoboHelp with Monterey? I would like to update the OS but I'm a bit worried about possible robohelp malfunctions. Thanks, Elena

        S
        Community Manager
        Stefan GentzCommunity Manager
        Community Manager
        May 18, 2022

        Yes, Monterey (12.3.1).

          Peter Grainge
          Community Expert
          Peter GraingeCommunity Expert
          Community Expert
          May 12, 2022

          I took this up with Adobe and assumed that if you are running the latest Mac chip you will likely also be running the latest version of RoboHelp.

           

          The answer is that the chip is not certified or tested with the 2020 release. It is planned for the 2022 release. 

           

          Having said that, it may work so you can try. If a problem comes it will be during installation or the first product launch. After that there shouldn’t be any issue.

           

          Your decision.

           

          ________________________________________________________

          My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

           

          Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
            Peter Grainge
            Community Expert
            Peter GraingeCommunity Expert
            Community Expert
            May 11, 2022

            Which version of RoboHelp?

            ________________________________________________________

            My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

             

            Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
            Jeff_Coatsworth
            Community Expert
            Jeff_CoatsworthCommunity Expert
            Community Expert
            May 11, 2022

            Probably not at the moment - but I would confirm that by talking to the RH folks directly - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.
            And then post back to update this thread for others.

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