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Participant
August 27, 2014
Question

Robohelp output for Salesforce and Force.com applications

  • August 27, 2014
  • 1 reply
  • 933 views

Would anyone have any recommendations for best project output to use to create online help for third-party application running on Salesforce and force.com platform. Also any other advice or tips for creating online help for salesforce applications would be appreciated. Thanks.

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1 reply

Willam van Weelden
Inspiring
August 28, 2014

What does 'running on Salesforce and force.com platform' mean? Is it a plugin installed within Salesforce? Or are you using Salesforce but the users don't see this?

Kind regards,

Willam

Participant
August 28, 2014

Salesforce provides the force.com platform to let third-party developers develop their own cloud applications that run on Salesforce/force.com infrastructure/servers and share common services like login/authentication/database services, user interfaces, etc.. Salesforce provides help for its own applications, but obviously not for other independent apps. So, I need to generate help content that I can upload along with one of these outside application to Salesforce servers, so help links in the application's user interface can call up online help. I have not seen many resources from Salesforce on criteria/requirements for online help files they expect, other than it can display HTML pages and context help through bookmarks to specific locations within help files. I thought some people in the forum might have some advice about specific ways to use Robohelp to generate compatible help files for these types of Salesforce apps. Thanks.

Known Participant
August 28, 2014

I also will need to figure out how to direct RoboHelp content to a Salesforce Knowledge Base. Hope to gain insight once I get access to SalesForce!