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Question

Robohelp output opens blank on software that utilizes Apache

Forum|Forum|17 years ago
April 6, 2009
9 replies
1817 views

Hi,

Has anybody got any ideas about Robohelp running on software that uses Apache. My file opens fine locally if I open the start page manually, but as soon as the help file is loaded into the software product it opens as a blank page in Firefox. Apparently this is to do with the fact that the software package in question uses Apache web server.

I'm not well enough informed on this side of things to even take a guess so any help would be appreciated.

Many thanks

Alex Samson

WebHelp

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Q

Quiet_in_the_CornerAuthor

Known Participant

Hi All,

I've found the solution to this problem yesterday. In a nutshell the issue relates to the fact that RoboHelp outputs HTML with UTF-8 encoding, while the Linux web server I was uploading the Help to was onlu compatible with UTF-16. I fixed this by entering the following header informationa the top of every page of code:

<?xml version="1.0" encoding="utf-16" ?>

I suppose the other fix would be to have the web server configure to support UTF-8, but from a quick, short-term fix point of view, inserting the above header information worked really well.

Alex

Peter Grainge

Community Expert

I think this is because your server has not been configured for UTF-8 encoding.

See Item 22 on http://www.grainge.org/pages/authoring/rh7/using_rh7.htm

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Q

Quiet_in_the_CornerAuthor

Known Participant

Thanks Peter. I've regenerated using MOTW and sent the encoding information to the customer. I'll let you know if that works.

Alex

RoboWizard

Inspiring

Hi Alex

What is your output type? To my knowledge, if you are using basic WebHelp, the server software should not matter. I've seen some isssues reported with FlashHelp, where navigation doesn't show if you are running an IIS server. But this would be the first I've ever heard of WebHelp not being served. (if that's your output)

Cheers... Rick

Q

Quiet_in_the_CornerAuthor

Known Participant

Hi Rick,

Thanks for the swift response. The output is Webhelp. Basically, when the file is opened straight from the output folder - i.e., clicking on index.htm, it opens fine in any browser. The moment the client incorporates the help file into their product it seems to go wrong. The product is a browser-based interface and the help file start page is accessed simply by clicking on a help link. Clicking on the help link simply opens a blank page with a couple of asci-like characters a the top of the screen and nothing else. This only happens in Firefox apparently.

Alex

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