Skip to main content
M
Manisha_SrTechWriter
Participant
June 11, 2025
Question

RoboHelp project (2019 reimagined) project with thousands of topics. I need to enhance search

  • June 11, 2025
  • 1 reply
  • 198 views

Hi,

 

I have an enterprise-level PaaS tool documentation project. It has more than 6000 topics. What steps must I take to enhance output search and rank the topics of customers' interest higher to provide a better customer experience? 

    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    June 11, 2025

    You're running RH2019 New UI? First, I'd look at updating to RH2022 (latest version). Then I'd look at adding keywords to topics.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    June 11, 2025

    A long time ago, the RH dev team put out this on search ranking:

     

    quote

    The RoboHelp Development Team kindly posted this information on the forum explaining how the search is weighted. In order, it is based on the search word appearing in:

    • The topic title (as in Topic Properties and not to be confused with the Topic Heading)
    • The topic keywords (Increasing the frequency of a word as a keyword will not help as it will be considered only once.)
    • The topic headings in descending order so the word appearing in H1 will take precedence over the word appearing in H2
    • The body of the topic. Each occurrence of a word in topic is summed to calculate overall weighting of a word in a topic.
      M
      Manisha_SrTechWriterAuthor
      Participant
      June 12, 2025

      Thank you Jeff, for your prompt reply!

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices