robohelp rtf converter cannot be found

Forum|Forum|17 years ago
April 1, 2008
1 reply
2840 views

Hi. I'm using Word 2003, SP2 and RoboHelp for Word x5.01, build 606 to edit a previous winhelp project, and when I try to save the document I get a RoboHelp dialog box advising, "The product is not installed correctly. The RoboHelp RTF converter cannot be found." I can't seem to find any info on this. Any ideas (as Word will not let me save my changes).

Also, I got Word error 1057 (outta nowhere), but was able to circumvent with this knowledgebase article.

Single source layouts

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T

Tina_Z-B

Inspiring

Hi - I know this is an old post, but I am getting the same exact error. Do you recall how you were able to fix this?

N

nylarisingAuthor

Inspiring

you're right...it is an old post, and i've switched to a different help authoring system
i believe i had it "resolved" by having an older version of word installed (alongside word 2003). before i initiated robohelp, i would open that older version of word (just to have it cached), then close it, and open robohelp. that was the only solution that worked for me.

Peter Grainge

Community Expert

I know this post is old but I just caught by it and was assisted by Adobe in finding a solution.

I looked in the registry for the key shown and found it was missing. I created it by copying the details from a working machine and it all seems to be working OK.

I have also attached the image so that you can download it and read the details more easily.

See www.grainge.org for RoboHelp and Authoring tips

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