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Alexandra Duffy
Inspiring
March 10, 2014
Question

RoboHelp's air installers no longer install with AIR 4.0 update?

  • March 10, 2014
  • 2 replies
  • 2342 views

Has anyone else encountered this issue?

After updating to AIR 4.0.0.1390, our RH air help installers no longer work. This includes .air help from 2 - 3 years ago, which have installed fine all these years, all the way up to a recent .air file we created for an upcoming release. This problem occurs on both Mac and Win, with the US version of AIR and the Chinese version of AIR, and it's a critical problem for us. Now when you double-click the .air file to install the help, you get this message:

"Sorry, an error has occurred. The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."

Well, the application author is us. But this isn't a problem that we can fix, because it happened with the AIR 4.0 update.

Version 3.8 of AIR works fine. Version 3.9 broke our context-sensitive help on the Mac (bug 3648177, filed in Oct, not that it did us any good). Now version 4.0 has broken our air help completely. We are transitioning to HTML5 help but not quickly enough, it seems.

Can anyone confirm that the same thing happens?

Thank you,

Alexandra

    This topic has been closed for replies.

    2 replies

    ermphd
    ermphd
    Inspiring
    March 10, 2014

    I just did the following test. My poject uses RH 11,

    • Built AIR help w 3.9? and installed the AIR module.
    • When the system prompted me for to update the AIR installer, I choose "update later".
    • Exited the APP and made a tweak or 2 to the content, changing the skin, 1st topic and CSS, then rebuilt the AIR file.
    • When the system prompted to update to 4.0? (did not write the build #), I updated and installed the AIR file. Attached is a snag of the result.

    Suggestion:

    DL another installer and check your content settings.

    The SWF you see in the pic is a 1 slide CP7 project Audio note. Tested, Index, Glossary and Search. All work.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    March 10, 2014

    Had me worried there – we distribute the 3.5 version of the AIR redistributable with our installer. I just stripped off all AIR versions and tried our installer. It deposits 3.5 fine & then AIR prompts for the version 4.0.0.1390 upgrade. Once upgraded, our AIRHelp .air file still installs fine. Something else must be happening here. I’d try a test like the one I did – strip it all off & reinstall it to see if it impacts the .air file’s install-ability.

    A
    Alexandra DuffyAuthor
    Inspiring
    March 10, 2014

    Hi Jeff,

    What do you mean by "stripped off all AIR versions?"

    Knowing that this problem isn't happening to you is helpful, thank you. But it doesn't get me any closer to explaining what happened to our .air installations.

    Thanks,
    Alexandra

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    March 10, 2014

    Uninstalled my copy of AIR off my system to ensure that I had a clean environment to test our installer.

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