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Captivate_8__Hindi_font
Known Participant
October 25, 2018
Question

Robohelp Screen Capture File Name Issues

  • October 25, 2018
  • 1 reply
  • 758 views

Hi,

RoboHelp Screen capture functionality earlier was taking file name automatically as " CapturedImg1..2...3". But, now I have to manually enter the file name. Please let me know what settings needs to be done and from where I can do this settings so that screen capture automatically takes the file name.

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 27, 2018

My guess is that this is a registry setting as I cannot find anything in the version I am using. Which one is another matter.

I think your options are to uninstall and reinstall RoboHelp including updates to your version OR contact Adobe Support. I think they would be able to ascertain the registry setting.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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C
Captivate_8__Hindi_fontAuthor
Known Participant
October 30, 2018

Thanks Peter for the response. I tried uninstalling RH and reinstalling again the tool. The issue still persists. Screen capture doesn't take the name automatically.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 30, 2018

I thought from your first post that nothing was being shown. Was that the case or was it simply that the number was missing? If the latter, try saving a second capture now that you have reinstalled. Maybe the system is CapturedImg, then CapturedImg1 and so on.

If that is not it, then you will need to contact Adobe Support. It's free.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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